Policy

EX FIRST (pronounced E. X. FIRST or イーエックスファースト) is a small publishing and design company based in Nagano Japan, founded and operated by Charles Ward since 2015. Under the name EX FIRST GAMES (formerly EX1ST GAMES), Charles designs and produces game accessories, as well as board games and card games in both physical and digital form. EX1ST GAMES offers an online store and excellent customer service to international retail and wholesale buyers. EX FIRST（イーエックスファースト）は長野県にある小さな出版・デザイン会社です。2015年に創業し、創業者・運営者はCharles Ward（チャールズ・ワード）です。EXFIRST GAMESのブランド名で、Charlesが、ゲームアクセサリ、ボードゲーム、カードゲームなどのデザイン・生産を行っています。ボードゲームとカードゲームは物理的な形式とデジタル形式の両方で出版しています。EX1ST GAMESにはオンラインストアもあり、きめ細かなカスタマーサービスを提供しています。小売店や卸売店による国際的な買い付けにも対応しています。

We need the data you give us to operate. We do not share or sell your data. Your privacy, rights, and trust is important to us.

We collect personally identifiable information (name, email, address, phone number) and payment details when you use our online store. We do not have access to your credit card number or security number. All credit card transactions are handled by Stripe.

We plan to collect personal information (name, email, language) when you subscribe, request to download a file, or provide play test feedback. Please note that play test feedback is collected using Google Forms, not via ex1st.com.

We may use software tools to measure and collect session information, including page response times, and user interaction. EX1STの運営には、利用者から提供されるデータが必要です。利用者のデータの共有や販売はいたしません。当社では利用者のプライバシー、権利、信頼を重視しています。
利用者がオンラインストアを使用する場合、EX1STは、個人を特定できる情報（氏名、メールアドレス、住所、電話番号）および支払情報を収集します。当社が利用者のクレジットカード番号やセキュリティ番号にアクセスすることはできません。すべてのクレジットカード取引はStripeによって処理されます。
利用者がメールマガジンに登録、ファイルのダウンロードをリクエスト、プレイテストの感想や意見を提供する場合などに、個人情報（氏名、メールアドレス、使用言語）を収集する予定です。なお、プレイテストの感想や意見を収集する際は、ex1st.com経由ではなく、Googleフォームを使用します。
EX1STで、ソフトウェアツールを使用して、ページの応答時間やユーザーインタラクションなどのセッション情報を測定および収集する場合があります。

We do not offer refunds on any product we sell. However, since we personally handle all the orders, I would like to hear from you. If there has been a mistake in the order, or your product is damaged, please contact us as soon as possible. 販売した商品への返金には対応しておりません。しかしながら、運営者のCharlesが個人ですべての注文に対応していますので、利用者のみなさまのご意見をお聞かせいただければ幸いです。発送に間違いがあったり、到着した商品が破損していたりした場合は、お早めにご連絡ください。

Please note that our current retail shipping method for international customers (outside of Japan) is SURFACE MAIL with NO TRACKING. Parcels take about 3-4 months depending on where you live and the health of global logistics. 現在、海外（日本以外）のお客様への配送方法は普通郵便（追跡なし）としております。お住まいの地域や世界的な物流の状況によっては、荷物の到着までに3～4か月かかる場合があります。

Thank you for taking an interest in my request for a review. I sincerely appreciate your time and energy. By doing what you love, you are making the community a better place for everyone.

I run a small indie publisher and don't have the resources to advertise constantly or ship review copies to everyone who asks, so I try to find people, like you, who might like my games and accessories. I try to make my products fun, freely available, safe, inclusive, colorblind friendly, durable, recyclable, and plant trees. We even offer a no-packaging option sometimes. A lot of love and work goes into each product.

I'm happy to ship a review copy to you at my own expense for you to review in a timely manner. You are under no obligation to review the product and, more importantly, under no obligation to like the product. Your opinion must be honest and your own, for we do not offer any financial incentive or rewards (other than the product). If you are happy to run a giveaway and ship a copy to a winner at your own expense, I will gladly send one additional copy at the same time. I only ask that you have a genuine interest in the product and allow me to quote you on the nice things you say about said product.

Thank you for being a part of the process of creation. EX1ST GAMES was born out of the Game Design community on boardgamegeek.com and the community-run contests where designers, playtesters, proofreaders and translators have helped improve hundreds of games for everyone to enjoy. These contests focus on free print and play games, some of which become excellent published games. I want to go a step further and promise to publish all of my games as Forever Free Print and Play Games, forever. I can do this thanks to a community of people passionate about the hobby.

Artwork, ideas, feedback, playtesting, writing, proofreading, and translations are kindly accepted as volunteer work and credited as the project develops and moves forwards. Every contribution, even the harshest criticism, is appreciated and welcome. In the end, I am responsible for making the best use of your contribution. Sometimes it's hard to keep track of every contribution. Please use email as the best way to record (and later find) your contribution and our interactions. I truly appreciate everything you have done for my games and gaming accessories. Thank you for letting me quote all the nice things you say about our products.

2022.10.06 2022年10月06日